Order process

1. Request a quote or select products from our
2. Confirm customization artwork and receive a production
3. Pay sample / advance as
4. Production starts on payment
5. Dispatch and tracking

Sample policy

• Samples priced at 20% discount from MRP plus sampling & transportation
• Charge recoverable against confirmed bulk orders at Anns Group’s discretion (terms

communicated during quoting).

• Sample lead times depend on item &

Minimum Order Quantity (MOQ)

• MOQ varies by product category. Typical ranges: 25–50 units for apparel/printed items; some tech/gift SKUs available as lower quantities depending on Confirm with sales.

Return & replacement procedure

• Report damaged or defective units within 48 hours of delivery to hello@annsgroup.in with photos and order details.
• Ship returns to: Anns Group

TC 98/3110, Lenin Tower, Opposite Sreenarayana Library, Kulathoor P.O,

Trivandrum – 695583

• Items must be unused and in original packaging for Branded/customised goods are non-returnable unless defective.
• After inspection, we process replacements or refunds as

Refund timeline

• Approved refunds are processed within 7–10 business days to the original payment

Delivery Information

Nationwide delivery you can rely on

Anns Group provides PAN-India delivery for corporate gifting, apparel and stationery. Our logistics stack is built for bulk deliveries, timed event shipments, and secure handling of branded merchandise.

Key delivery partners & services

• India Post — for reliable home delivery across remote areas and smaller
• A1 Transport & PSS Transport — dedicated regional partners in South India enabling faster transit and overnight services for eligible orders.
• Other leading domestic courier partners are engaged for national coverage and express

Transit times (indicative)

• South India (select cities / stocked items): Overnight to 1–2 business days
• Rest of India: 3–7 business days (varies by location and product)
• Custom manufactured items / TailorGrid apparel: Production + dispatch timelines are communicated per order (typical lead: 10–30 days depending on volume & customization)

Packaging & sustainability

• We use protective and recyclable packaging aligned with our sustainability Fragile or high-value items receive additional protection.

Tracking & updates

• Dispatch notifications include tracking For large bulk shipments, we provide consolidated manifest and shipment tracking.

Shipping charges

• Calculated based on weight, volume, delivery location and service Bulk orders can be quoted with negotiated freight.

Overnight service conditions

• Overnight delivery applies to confirmed stocked SKUs and select routes in South Availability depends on order cut-off time and stock at dispatch hub.