Frequently Asked Questions (FAQ)

Welcome to the Anns Group FAQ section. We’ve compiled detailed answers to the most common questions from our clients about corporate gifting, customization, delivery, returns, and manufacturing. If you still need assistance, please reach us anytime at support@annsgroup.in — our customer service team will respond within 24 business hours.

Q & A

 Q1. Who is Anns Group?

Anns Group is a premium corporate gifting company based in Kerala, offering a complete range of customized gifts, branded merchandise, eco-friendly products, tech accessories, apparel, and stationery for companies across India.

We serve clients in industries like IT, Banking, Manufacturing, and Corporate Services, with a focus on PAN India delivery and customized branding.

Q2. What products and services do you provide?

We provide end-to-end corporate gifting solutions, including:

• Eco-Friendly Gifts (bamboo, cork, recycled materials, jute)
• Tech Gifts (gadgets, smart accessories, power banks, speakers)

Customized Gift Hampers

• TailorGrid Apparel (corporate uniforms, T-shirts, jackets)
• Stationery & Diaries (custom printed & branded)
• Festive & Employee Gifting Kits
• Onboarding, Anniversary, and Recognition Gifts

We also handle custom design, logo printing, embroidery, engraving, packaging, and delivery —

everything under one roof.

Q3. Where are you located?

Our corporate office is in Trivandrum, Kerala, with operations and dispatch units serving PAN India. We also run an apparel manufacturing unit under our brand “TailorGrid” in Tiruppur, Tamil Nadu — India’s textile hub.

Q4. Do you cater only to large companies?

No. We work with startups, SMEs, and large enterprises alike.

Whether you need 50 custom diaries or 5,000 employee kits, our production and sourcing systems are flexible to accommodate any scale.

Corporate Orders and Customization

Q5. Can we get our company logo or branding on the gifts?

Absolutely!

We specialize in corporate branding and personalization using methods such as:

• Screen printing
• Digital printing
• Laser engraving
• UV printing
• Embroidery
• Pad printing

We can also customize packaging boxes, gift wrapping, and tags to reflect your brand identity.

Q6. How does the customization process work?

Here’s how it goes step-by-step:

1. You share your logo or design in a high-resolution format (preferably .AI, .EPS, or .PDF).
2. Our design team creates a digital mock-up or proof for your
3. Once you approve, production
4. After production, we share photos or pre-dispatch previews (if requested) before final

All branding files are handled securely and used only for your project.

Q7. Can I get a sample before confirming the bulk order?

Yes, we offer samples for evaluation.

• Samples are billed at a 20% discount from MRP, plus sampling & transportation costs.
• If you confirm the bulk order later, we’ll adjust the discount depending on the final
• Sample lead times depend on product availability and customization

Q8. Is there a minimum order quantity (MOQ)?

MOQ varies based on the product:

• Apparel (T-shirts, uniforms): 25–50 pcs
• Tech gadgets: 10–20 pcs (depends on brand)
• Stationery & diaries: 50–100 pcs
• Custom hampers: Flexible based on components

For premium or imported gifts, MOQ may be higher due to sourcing constraints.

Q9. Do you offer design assistance?

Yes.

Our in-house creative team can help you with artwork setup, brand layout, product design, and packaging ideas.

We also offer theme-based gift curation — for example:

Employee Recognition Kits, Festival Hampers, Eco-Sustainability Gifts, and Leadership Awards.

Q10. Can you match our brand colors exactly?

We use Pantone color matching systems wherever possible.

However, slight variations (±5–10%) may occur depending on material type (fabric, metal, or plastic). We always share a proof or sample before full production for your approval.

Pricing, Payments & Invoicing

Q11. How do you price corporate gifts?

Pricing depends on several factors:

• Product type & brand
• Customization method
• Order quantity
• Packaging and logistics
• Seasonal demand

We maintain transparent B2B pricing and offer volume-based discounts for bulk orders.

Q12. What payment modes do you accept?

We accept:

• Bank Transfers (NEFT/RTGS)
• UPI / QR Payments
• Corporate Cheques
• Payment Gateway (for select transactions)

For registered corporate clients, credit terms may be offered after evaluation.

Q13. Do you charge GST?

Yes, all prices are exclusive of GST unless mentioned otherwise.

GST invoices are provided for every transaction, ensuring compliance with Indian tax regulations.

Q14. Do you provide a quotation before order confirmation?

Yes.

Every inquiry is accompanied by a formal quotation, specifying unit cost, taxes, customization charges, and estimated delivery timelines.

Q15. When should we make payment?

Our standard policy:

• 50% advance to start production
• Balance 50% before dispatch

Some long-term or high-value clients may have customized payment schedules after approval.

Delivery & Logistics

Q16. Do you deliver across India?

Yes — we deliver PAN India, covering metros, tier-2, and even remote regions through trusted logistics partners.

We also offer doorstep delivery for residential addresses via India Post.

Q17. Which logistics partners do you work with?

We work with:

• A1 Transport & PSS Transport (South India overnight deliveries)
• India Post (for home delivery & remote areas)
• BlueDart / DTDC / Delhivery (for major cities & express shipping)

Q18. Do you provide overnight delivery?

Yes — within South India, we provide overnight delivery for stocked items through A1 Transport and PSS Transport, depending on city and order volume.

For other regions, we offer priority delivery through express courier.

Q19. How long does delivery take?

• South India: 1–2 business days (overnight for selected areas)
• Rest of India: 3–7 working days depending on location
• Customized products: Add production time (usually 10–30 days depending on complexity)

Q20. Can we track our shipment?

Yes.

Once your order is dispatched, we share the tracking number and transport details via email or WhatsApp for real-time tracking.

Q21. What if delivery is delayed?

While we ensure timely dispatch, delays may occur due to courier network issues, weather, or transit restrictions.

We’ll keep you informed and work with our logistics partners to resolve any issues promptly.

Orders, Returns & Replacements Q22. How can I place an order?

You can order through:

Our website inquiry form

• Email: support@annsgroup.in
• Phone or WhatsApp with our sales representatives

Our team will guide you through the process from quotation to dispatch.

Q23. Can I cancel an order after confirmation?

Cancellations are accepted only before production begins.

Once customization or manufacturing starts, orders cannot be canceled.

In case of unavoidable cancellations, charges will apply for material or labor already used.

Q24. What if I receive a damaged product?

In rare cases of damage or defect:

1. Email us within 48 hours of delivery at support@annsgroup.in.
2. Include order details and photos of the damaged
3. After verification, we’ll arrange a replacement or credit note.

Q25. Do you offer returns or exchanges?

• Non-customized items: Can be exchanged within 7 days (unused & in original packaging).
• Customized/branded items: Non-returnable unless
• Return shipping to be handled by the client unless otherwise

Q26. What is your refund policy?

Refunds (if approved) are processed within 7–10 business days to the same payment mode. Processing times may vary depending on the payment gateway or bank.

Warranty & Product Support

Q27. Do your electronic gifts come with warranty?

Yes — all gadgets and electronic items come with manufacturer warranty, generally ranging from 6– 12 months.

During the warranty period, we assist with replacement or service depending on product availability.

Q28. What if a product goes out of stock during replacement?

If an identical product is unavailable, we’ll offer a similar product or credit based on your preference.

Q29. How do you ensure product quality?

We maintain a multi-step inspection process:

• Supplier-level QC for branded items
• In-house inspection before packing
• Random sample testing for apparel and electronics Every dispatch is quality-sealed before shipment.

TailorGrid Apparel Manufacturing Q30. What is TailorGrid?

TailorGrid is Anns Group’s in-house apparel manufacturing division located in Tiruppur, Tamil Nadu. It produces corporate uniforms, polos, jackets, and event wear customized for companies across India.

Q31. Do you offer fitting samples before bulk apparel production?

Yes — we can provide fit samples or size sets for approval before mass production.

This ensures the final output matches your company’s comfort and quality standards.

Q32. What fabrics do you use?

We source cotton, polyester-cotton blends, dry-fit, and sustainable fabrics based on your requirement, season, and budget.

Fabric swatches can be shared prior to production.

Q33. Can apparel be branded with logos or embroidery?

Yes — we provide:

• Embroidery on chest/sleeve
• Screen or heat printing
• Custom woven labels and name tags
• Personalized packaging on request

Sustainability & Ethical Practices Q34. Do you offer eco-friendly gifts?

Yes!

Our Eco Collection includes gifts made from bamboo, cork, jute, recycled plastic, metal, and organic fabric.

We actively encourage companies to shift towards green gifting.

Q35. Are your manufacturing processes sustainable?

Absolutely.

We follow eco-conscious manufacturing practices — reduced plastic packaging, optimized energy use, and ethical sourcing.

TailorGrid production follows minimal waste principles and supports local employment.

Business & Compliance

Q36. Are your invoices GST-compliant?

Yes — every order is billed with GST as per Indian regulations. We provide GST invoices suitable for business input credit.

Q37. Do you maintain client confidentiality?

100%.

We never disclose client names, logos, or order details publicly without written consent. All artwork and brand files remain strictly confidential.

Q38. What if I need urgent corporate gifts for an event?

We maintain fast-moving stock and can deliver same-day dispatch for selected ready products (subject to availability).

Contact our Express Gifting Desk at support@annsgroup.in for urgent requirements.

Q39. Do you serve clients outside India?

Yes.

We export corporate gifts and branded apparel to countries in Asia, the Middle East, and Europe. All export orders follow standard international trade terms (EXW / CIF / DDP as agreed).

Q40. How can I reach your customer support?

You can reach us at:

• support@annsgroup.in
• Anns Group, TC 98/3110, Lenin Tower, Opp. Sreenarayana Library, Kulathoor P.O, Trivandrum –695583, Kerala, India

We operate Monday–Saturday, 10:00 AM – 6:00 PM (IST).

Quick Summary Category   

Key Points

• MOQ:  25–50 units (product dependent)
• Payment Terms: 50% advance, 50% before dispatch
• Warranty:    As per manufacturer (6–12 months typical)
• Delivery:     PAN India; Overnight in South India
• Returns:       Within 48 hrs for defects only
• Customization: Printing, engraving, embroidery
• Contact :  support@annsgroup.in

Why Companies Choose Anns Group?

✔ PAN India & Global Reach

✔ Premium Quality Corporate Gifts

✔ Fast Delivery (Overnight South India)

✔ In-house Manufacturing (TailorGrid Apparel)

✔ 100% Customization & Branding

✔ Sustainability-Driven Products

✔ Experienced B2B Gifting Partner