1. Introduction
Welcome to Ann’s Group — your trusted partner in premium corporate gifting solutions.
Our goal is to ensure every customer receives high-quality products, professional support, and a smooth buying experience. This Customer Care Policy outlines our commitment to assist you before, during, and after your purchase from www.annsgroup.in.
2. Customer Support Contact Information
Customer Care Department – Ann’s Group
📞 Phone: (+91)99958 50255
📧 Email: support@annsgroup.in / info@annsgroup.in
🌐 Website: www.annsgroup.in
🕒 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
📍 Office Address: Ann’s Group, Near Technopark 3rd Phase., Kerala, India
3. Support Channels
We offer multiple ways to get in touch with us:
- Email Support: For order status, customization queries, or general assistance.
- Phone Assistance: For urgent support or order follow-up.
- Live Chat (Coming Soon): Quick assistance directly on our website.
- WhatsApp Support (Optional): Instant help for existing clients and repeat orders.
4. Our Commitments
At Ann’s, we ensure that:
- Every inquiry is acknowledged within 24 hours on working days.
- Resolutions for general queries are provided within 2–3 business days.
- Any delay or production issue is promptly communicated with transparency.
- All feedback and complaints are treated confidentially and addressed sincerely.
5. Common Queries We Handle
- Product details and specifications
- Customization (branding, embroidery, engraving, etc.)
- Bulk order quotations and lead times
- Shipping and delivery tracking
- Payment and invoice clarifications
- Return, replacement, or warranty support
- Vendor registration and B2B partnership inquiries
6. Order-Related Support
a. Order Confirmation
Once an order is placed, you will receive a confirmation email with:
- Order reference number
- Estimated delivery date
- Payment and dispatch details
b. Order Tracking
You can track your order through the tracking link shared via email/WhatsApp once the dispatch is complete.
c. Order Modification or Cancellation
- Modifications or cancellations can be accepted only before production or dispatch.
- Customised/branded products cannot be cancelled once production has started.
Escalation Matrix
If your issue remains unresolved beyond the standard time frame:
Level 1: Customer Care Executive – support@annsgroup.in
Level 2: Customer Care Manager – customercare@annsgroup.in
Disclaimer
Ann’s Group reserves the right to amend, update, or modify this Customer Care Policy at any time without prior notice. The latest version will always be available on www.annsgroup.in.
Our Promise
We believe in building long-term relationships based on trust and satisfaction.
Your happiness is our success — and our team is always ready to go the extra mile to serve you better.